Jerry owns and manages an agency in Grand Coulee, Washington. He has long been an advocate of professional continuing education and is a National Faculty member and Educational Consultant for The National Alliance. Active in the industry, Jerry served on the technical committee of the Independent Agents of Washington and chaired the Far West Agents conference, a technical forum with Insurance Services Office. He currently serves as faculty for IIAA's Virtual University. Jerry was honored by the PIA of Washington/Alaska as "Agent of the Year" in 1994 and served as President of the Association in 1997-1998. Jerry is an active volunteer in his community and in 1995 was named "Business Person of the Year" by the Grand Coulee Dam Chamber of Commerce.

Robert Ford is Senior Vice President, and Director of the Claims Division for American Insurance Center. Bob started in the insurance business at age 19, when he was hired by Nodak Mutual Insurance Company as a territory producer in Wahpeton, North Dakota, and later transferred to Dickinson North Dakota. Bob returned in 1978 to Devils Lake, North Dakota to work in and purchase the family run agency. Bob sold his agency in 1998 and now works with American Insurance Centers headquartered in ND. Over the years Bob has since involved himself in the insurance industry in several ways. Early in his career he started training with the IIAA of Iowa at the University of Iowa on an annual basis with their agency management school. These sessions were led by nationally known Dr. Emmett Vaughn. Those sessions helped Bob to lay the foundation for a good understanding of the insurance industry and the agency company relationships. Bob has also served on the Board of Directors for North Dakota PIA (Professional Insurance Agents) and served in that position for 13 years. During that time his favorite activity was chairing the education committee. He held that position for eight years. Bob especially enjoyed chairing the education committee because in his view a good technical education is critical to a successful career in the insurance industry. He has been privileged to serve as North Dakota PIA President and has also served as North Dakota PIA National Director. In trying to further his education, Bob completed his CIC designation in 2001, and his CISR designation in 2006. In addition, he has earned the following insurance designations, CPIA (Certified Professional Insurance Agent), CLCS (Commercial Lines Coverage Specialist), MLIS (Management Liability Insurance Specialist), and CRIS (Construction Risk Insurance Specialist). Enjoying education so much, Bob continues his educational pursuits by teaching many insurance workshops each year around the country and is also a member of the national faculty for the Society of Certified Insurance Counselors.

Daniel Fink has 35 years of experience as an Independent Insurance Agent in the Midwest and Southwest. In addition, he teaches many insurance education classes (including CIC and Rubles) and also works as an insurance expert witness in state and federal courts. Daniel has helped defend many insurance agents and has assisted plaintiffs as an expert witness. After graduating with a Bachelor of Arts (cum laude) in Journalism and English from Oakland University, Rochester, MI, Daniel worked as a free-lance newspaper reporter. But then he married into an insurance family in 1982. And most of his creative writing turned into the writing of insurance coverages. He learned insurance from the ground up and helped grow the family agency, eventually managing the commercial lines department and starting a hospitality insurance division specializing in hotels, restaurants, and taverns. He began studying insurance and earned his CIC designation in 1992 and his CRM designation in 2006. Now he is honored to be teaching insurance to other learners and helping others advance the way other instructors have helped him. In 1999, Daniel returned to his home state of Arizona with his family. He ran his own agency for a time and then merged with a larger Arizona agency. For six years, Daniel worked on the company side, helping a small carrier grow in the Southwest. Now he is a producer with General Southwest Insurance, Phoenix, AZ. Since 2004, Daniel has been teaching classes for The National Alliance and state associations, including the CIC, Ruble, and CISR programs. He is also a speaker at convention and trade associations on insurance topics and risk management. In 2011, Daniel served as President of the Independent Insurance Agents and Brokers of Arizona. Before that, he served on its board of directors and as chairman of its education committee. Daniel also serves as an expert witness on insurance matters and standard of care assisting attorneys on insurance litigation matters. He has served on the committee to review the insurance agents licensing exam for the State of Arizona.