Jerry owned and managed an agency in Grand Coulee, Washington, for over 40 years. He has long been an advocate of professional continuing education having earned his CIC designation in 1983 and is a National Faculty member and Educational Consultant for the Risk & Insurance Education Alliance. Active in the industry, Jerry served on the technical committee of the Independent Agents of Washington and chaired the Far West Agents conference, a technical forum with Insurance Services Office. He currently serves as faculty for IIAA's Virtual University. Jerry was honored by the PIA of Washington/Alaska as "Agent of the Year" in 1994 and served as President of the Association in 1997-1998. Jerry is an active volunteer in his community and in 1995 was named "Business Person of the Year" by the Grand Coulee Dam Chamber of Commerce.

Patrick Deem began his insurance industry career in December 1969 with USF&G Insurance Company in the Louisville, Kentucky Branch Office. He has been an Underwriting Manager, Sales Manager, Excess and Surplus Lines Underwriter, and an Independent Insurance Agent. Patrick publishes articles and conducts seminars on a state and national basis regarding technical subjects of property and casualty insurance for insurance and trade associations. In addition, Patrick has served as an insurance consultant and testified as an expert witness in various fields associated with the insurance industry. Currently, Patrick is a licensed Risk Manager in Texas. He founded Risk Management and Insurance Education Services in Austin, Texas, an independent company which serves insurance companies, agents, and insureds. Patrick holds the Certified Insurance Counselor designation, which he obtained in 1984. He has been a National Faculty member for The National Alliance for Insurance Education & Research (now known as the Risk & Insurance Education Alliance) since 1986.

Christine Marciano is a Sales & Training Leader for WCF Insurance, a 105-year-old insurance carrier. She was previously with Nationwide where her sales successes earned her a place at Conference of Champions for several years. With 17 years of industry experience, she has worked in Claims, Agent & Underwriter Training, and Sales. She currently manages a California territory for WCF. Christine travels nationally to work with agents, sales managers & underwriters teaching coverage, communications, and sales. As a seasoned conference speaker, she has been named twice by Training magazine as an Emerging Training Leader. She has received Nationwide's CEO Award, holds an Advanced Communicator Bronze from Toastmasters, and is a published author. Christine is active in SITE (Society of Insurance Trainers & Educators) and is a faculty member of the Train the Trainer program, designed to educate insurance training professionals across the U.S. Christine has a Business degree from Oregon State University, and received her CIC designation in 2007.