Nikki Sherrill-Wyatt is a Claims Manager with Pennsylvania National Mutual Casualty Insurance Company. Nikki started her claims career with Penn National in 1995 where she has remained throughout her insurance career. Nikki oversees the automobile and property lines of business in claims for the states of North Carolina, Virginia, South Carolina, Tennessee and Alabama. She also trains claim representative trainees for Penn National Insurance. She enjoys teaching college graduates about insurance and claims handling in this program. She developed the curriculum for this program, where candidates have been successfully trained, hired and promoted throughout the company. Nikki also works as a Claims Alliance for the independent agents in her territory. She is charged with making sure the customer experience during the claims process is simple, timely and professional on all levels. Her focus is on customer service at all times. She is proud to have had a long career in claims and have the ability to teach others to love claims as well. Nikki earned a degree in Economics. She earned her CIC designation in 2018, and also holds the CPCU, SCLA, AIS, AIM, API, AIC, and AINS designations.