BEGIN:VCALENDAR VERSION:2.0 PRODID:expertapproach/PIANEIA BEGIN:VTIMEZONE TZID:America/Chicago BEGIN:STANDARD DTSTART:20261101T010000 TZOFFSETFROM:-0500 TZOFFSETTO:-0600 END:STANDARD BEGIN:DAYLIGHT DTSTART:20270314T010000 TZOFFSETFROM:-0600 TZOFFSETTO:-0500 END:DAYLIGHT END:VTIMEZONE BEGIN:VTIMEZONE TZID:UTC BEGIN:STANDARD DTSTART:20250930T160721 TZOFFSETFROM:+0000 TZOFFSETTO:+0000 END:STANDARD END:VTIMEZONE BEGIN:VEVENT UID:6a3ff53942dfa DTSTAMP:20260627T160721Z SUMMARY:CISR Live Webinar: Agency Operations DESCRIPTION:*** Dec 08\, 2026 8:00 AM - 4:15 PM CST ***\n\n29% of surveyed CSRs expressed an interest in advancement opportunities in agency manageme nt. —CSR Profile\n\nCISR Agency Operations can transform you into an ind ispensable team player in any insurance agency or give you confidence to m ove into another position. As you work with colleagues and customers\, you ’ll discover an enhanced self-assurance and a greater understanding of t he dynamics within insurance organizations. Also\, understanding how agenc ies function is essential training for both insurance agency and company p ersonnel.\n\nTopics:\n\n- Legal & Ethical Requirements\n- The Insurance Ag ency\n- The Insurance Industry and Marketplace\n- Communication and Techno logy\n- Agency Workflow Concepts\n- Agency Workflow Steps\n- Account Manag ement\n- Errors & Omissions\n\nPlease make checks payable to PIA NE/IA.\n\ nCancellation Policy:\n\nCancellations received after Dec 5th at 8:00 AM w ill incur a $25.00 non-transferable fee. LOCATION:Webinar DTSTART;TZID=America/Chicago:20261208T080000 DTEND;TZID=America/Chicago:20261208T161500 X-ALT-DESC;FMTTYPE=text/html:
*** Dec 08\, 2026 8:00 AM - 4:15 PM CST ***

29% of surveyed CSRs expressed an interest in advancement o pportunities in agency management. \;—CSR Profile< /h4>

CISR Agency Operations can transform you into an i ndispensable team player in any insurance agency or give you confidence to move into another position. As you work with colleagues and customers\, y ou’ll discover an enhanced self-assurance and a greater understanding of the dynamics within insurance organizations. Also\, understanding how age ncies function is essential training for both insurance agency and company personnel.

 \;Topics:

Please make checks payable to PIA NE/IA.

Cancellation Policy:
Cancellations received after Dec 5th at 8:00 AM wi ll incur a $25.00 non-transferable fee.
END:VEVENT END:VCALENDAR