BEGIN:VCALENDAR VERSION:2.0 PRODID:expertapproach/PIANEIA BEGIN:VTIMEZONE TZID:America/Chicago BEGIN:STANDARD DTSTART:20251102T010000 TZOFFSETFROM:-0500 TZOFFSETTO:-0600 END:STANDARD BEGIN:DAYLIGHT DTSTART:20260308T010000 TZOFFSETFROM:-0600 TZOFFSETTO:-0500 END:DAYLIGHT BEGIN:STANDARD DTSTART:20261101T010000 TZOFFSETFROM:-0500 TZOFFSETTO:-0600 END:STANDARD END:VTIMEZONE BEGIN:VTIMEZONE TZID:UTC BEGIN:STANDARD DTSTART:20250321T101534 TZOFFSETFROM:+0000 TZOFFSETTO:+0000 END:STANDARD END:VTIMEZONE BEGIN:VEVENT UID:69413146a245e DTSTAMP:20251216T101534Z SUMMARY:CIC Live Webinar: Insurance Company Operations Institute DESCRIPTION:*** May 27\, 2026 8:00 AM - May 28\, 2026 5:00 PM CDT ***\n\nWh at role do you play within a company and how are different company functio ns related? Learn more about how you can apply advanced executive strategi es to improve business functions and promote company success.\n\nIn the In surance Company Operations course\, you will learn strategic decision-maki ng strategies for the purpose of satisfying regulatory requirements\, meet ing compliance standards\, product development\, underwriting\, distributi ng and marketing\, processing claims\, and other vital company functions.\ n\nUpdated and revised 2-day course.\nExecutive and Financial Management ( 6 hours)\nIn this section\, agents are introduced to terminology common to discussions of insurance company operations. In addition to becoming fami liar with critical terms and fundamental concepts\, they will gain a “bi g picture” understanding of the various facets\, activities\, and concer ns of the operations within an insurance company.\n\nProduct Development ( 2 hours)\nAgents will understand the product development process that occu rs within an insurance company. They will be able to identify the informat ion the product development department uses to establish the tactical plan . They will apply the 5-step process used in the product development proce ss to design and implement a product. They will evaluate the effectiveness of a product development team’s use of the actuarial process to determi ne the price and performance of a product.\n\nUnderwriting (3 hours)\nAgen ts will learn about the steps\, tools\, and structure used by insurance co mpany underwriting departments. They will gather information about the imp act of market cycles\, as well as the purpose of reinsurance and loss cont rol. They will examine premium audits and the technology needed to support the underwriting process.\n\nClaims Management (3 hours)\nAgents will lea rn about the claim’s management process – from planning to managing to technology. They will evaluate a claim regarding the roles of subrogation and salvage. They will analyze the problem of fraud from the perspective of a special investigative unit and consider the appropriate solution. The y will discuss the possible outcomes when an insurance company acts in bad faith. They will better understand the claims technologies and how they i mpact the success of the claim’s department and the insurance company.\n \nProduct Distribution (2 hours)\nAgents will learn how insurance products move from the development process to distribution. They will compare vari ous methods used to create the brand. They will be able to differentiate b etween the various methods of distribution and determine where they are mo st effective. They will evaluate methods intended to support policyholder services. They will explore the technology available to support the sales and marketing functions.\n\nPlease make checks payable to PIA NE/IA.\n\nCa ncellation Policy:\n\nCancellations received between May 13th at 8:00 AM a nd May 22nd at 7:59 AM will incur a $20.00 non-transferable fee.\nCancella tions received after May 22nd at 8:00 AM will incur a $50.00 non-transfera ble fee. LOCATION:Webinar DTSTART;TZID=America/Chicago:20260527T080000 DTEND;TZID=America/Chicago:20260528T170000 X-ALT-DESC;FMTTYPE=text/html:
*** May 27\, 2026 8:00 AM - May 28\, 2026 5:00 PM CDT ***

What role do you play within a company and ho w are different company functions related? Learn more about how you can ap ply advanced executive strategies to improve business functions and promot e company success.

In the Insurance Company Operations c ourse\, you will learn strategic decision-making strategies for the purpos e of satisfying regulatory requirements\, meeting compliance standards\, p roduct development\, underwriting\, distributing and marketing\, processin g claims\, and other vital company functions.

Updated and revised 2-day course.
Executive and Financial Management (6 hours)
In this s ection\, agents are introduced to terminology common to discussions of ins urance company operations. \;In addition to becoming familiar with cri tical terms and fundamental concepts\, they will gain a “big picture” understanding of the various facets\, activities\, and concerns of the ope rations within an insurance company. \;
 \;
Product Development (2 hours)
Ag ents will understand the product development process that occurs within an insurance company. \;They will be able to identify the information th e product development department uses to establish the tactical plan.  \;They will apply the 5-step process used in the product development proce ss to design and implement a product. \;They will evaluate the effecti veness of a product development team’s use of the actuarial process to d etermine the price and performance of a product.

Underwriting (3 hours)
Agents will learn about the steps\, tools\, and structure used by insurance company underwriting d epartments. \;They will gather information about the impact of market cycles\, as well as the purpose of reinsurance and loss control. \;The y will examine premium audits and the technology needed to support the und erwriting process.
 \;
Cl aims Management (3 hours)
Agents will learn about the c laim’s management process – from planning to managing to technology.&n bsp\;They will evaluate a claim regarding the roles of subrogation and sal vage. \;They will analyze the problem of fraud from the perspective of a special investigative unit and consider the appropriate solution. \ ;They will discuss the possible outcomes when an insurance company acts in bad faith. \;They will better understand the claims technologies and how they impact the success of the claim’s department and the insurance company.
 \;
Product Dist ribution (2 hours)
Agents will learn how insurance prod ucts move from the development process to distribution. \;They will co mpare various methods used to create the brand. \;They will be able to differentiate between the various methods of distribution and determine w here they are most effective. \;They will evaluate methods intended to support policyholder services. \;They will explore the technology ava ilable to support the sales and marketing functions.

Please make checks payable to PIA NE/IA.

Cancellation Policy:

Cancellations received between May 13th at 8:00 AM and May 22nd at 7:59 AM will incur a $20.00 non-transferable fee.
Ca ncellations received after May 22nd at 8:00 AM will incur a $50.00 non-tra nsferable fee.
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